Last updated: 10 August 2026
Alvonex Academy respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, purchase products or training courses, create an account, contact us, or otherwise use our services.
1. Who We Are
Alvonex Academy is a division of Alvonex Ltd, a company registered in England and Wales under company number 14908808.
For the purposes of applicable UK data protection legislation, Alvonex Ltd is responsible for the personal information described in this Privacy Policy where it determines how and why that information is processed.
You can contact us at:
Alvonex Academy
Email: support@alvonexacademy.co.uk
Telephone: +44 7591 667372
2. Information We Collect
Depending on how you use our website and services, we may collect information including:
- Your name
- Email address
- Telephone number
- Billing and delivery address
- Account and login information
- Details of products and courses you purchase
- Order and transaction information
- Course registration and progress information where applicable
- Communications you send to us
- Information you provide when requesting support
- Technical information such as IP address, browser type and device information
- Information about how you interact with our website
Where payments are processed by third-party payment providers, payment card information may be collected and processed directly by those providers rather than being stored by Alvonex Academy.
3. How We Collect Your Information
We may collect personal information when you:
- Create an account
- Purchase a course or physical product
- Register for or access training
- Contact us
- Request customer support
- Complete a form
- Subscribe to marketing communications
- Browse or interact with our website
Certain technical information may also be collected automatically through cookies and similar technologies.
4. How We Use Your Information
We may use personal information to:
- Process and fulfil orders
- Deliver physical products
- Provide access to purchased training courses
- Manage customer accounts
- Process payments and refunds
- Send order, course and service communications
- Provide customer service and technical support
- Maintain appropriate business and financial records
- Prevent fraud and protect the security of our website
- Improve our website, products and services
- Analyse website usage and performance
- Comply with legal and regulatory obligations
- Send marketing communications where we have an appropriate lawful basis to do so
5. Our Lawful Bases for Processing
Under UK data protection law, we must have an appropriate lawful basis for processing personal information.
Depending on the circumstances, we may process information because:
Contract – processing is necessary to provide a product or service you have purchased or requested.
Legal obligation – processing is necessary for us to comply with legal or regulatory requirements.
Legitimate interests – processing is necessary for our legitimate business interests, provided those interests do not override your rights and interests.
Consent – where required, we may ask for your consent, for example for certain forms of marketing or use of non-essential cookies.
Where processing is based on consent, you may withdraw that consent at any time.
6. Online Training Providers
Some training courses available through Alvonex Academy are provided or delivered using third-party training platforms and providers.
Our IATP, CPD, IIRSM, IFE, ILM and IOSH approved courses are owned and delivered by VideoTile Learning Ltd and distributed by Alvonex Academy under licence.
Where necessary to provide training services, relevant learner information may therefore be shared with or processed by the applicable training provider or platform.
We only share information that is reasonably necessary for providing the relevant service.
7. Payment Providers
Payments may be processed through third-party payment service providers.
These providers may process personal and payment information in accordance with their own privacy policies and applicable data protection requirements.
We do not sell your personal information to payment providers.
8. Delivery and Other Service Providers
When you purchase a physical product, we may share information such as your name and delivery address with postal, courier or fulfilment providers where necessary to deliver your order.
We may also use trusted organisations that provide services such as:
- Website hosting
- Ecommerce services
- Payment processing
- Email communications
- Website analytics
- IT and security services
- Training delivery
- Professional or regulatory services
These organisations may process personal information only where necessary for the relevant service and subject to applicable data protection requirements.
9. Marketing Communications
Where permitted by law, we may send information about Alvonex Academy products, courses and services.
You can unsubscribe from marketing emails at any time using the unsubscribe option contained in the communication or by contacting us.
Service messages relating to an order, account or course are not marketing communications and may still be sent where necessary.
10. Cookies and Website Analytics
Our website uses cookies and similar technologies for purposes such as operating the website, remembering preferences, understanding website usage and measuring performance.
Some cookies are necessary for the website to function, while others may require your consent.
You can manage cookies through the options provided on our website and through your browser settings where applicable.
Please note that disabling certain cookies may affect website functionality.
11. How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing our services and meeting legal, accounting, tax and regulatory requirements.
Different categories of information may therefore be retained for different periods.
When information is no longer required, we will take appropriate steps to delete or securely dispose of it.
12. International Data Transfers
Some organisations that provide services to us may process information outside the United Kingdom.
Where personal information is transferred internationally, we take reasonable steps to ensure appropriate safeguards are used where required by applicable data protection law.
13. How We Protect Your Information
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
However, no internet-based service can guarantee absolute security.
You are responsible for keeping your account password and login information confidential.
14. Your Data Protection Rights
Depending on the circumstances, UK data protection law may give you rights including the right to:
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion of your information in certain circumstances
- Request restriction of processing
- Object to certain processing
- Request transfer of certain information
- Withdraw consent where processing relies upon consent
These rights are subject to applicable legal conditions and exemptions.
To exercise your rights, please contact:
We may need to verify your identity before responding to a request.
15. Complaints
If you have concerns about how we handle your personal information, please contact us first so that we can try to resolve the matter.
You also have the right to complain to the Information Commissioner’s Office (ICO), the UK’s data protection regulator.
16. Third-Party Websites
Our website may contain links to third-party websites or services.
We are not responsible for the privacy practices of independent third parties, and we recommend reviewing their privacy policies when visiting their websites.
17. Children’s Information
Our website and ecommerce services are not intended to knowingly collect personal information directly from children without appropriate authority or consent where this is required by law.
If you believe personal information relating to a child has been provided to us inappropriately, please contact us.
18. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes to our services, technology, business practices or legal requirements.
The latest version will be published on this page with the date it was last updated.
19. Contact Us
For questions about this Privacy Policy or how we handle personal information, please contact:
Alvonex Academy
A division of Alvonex Ltd
Registered in England and Wales
Company No. 14908808
Email: support@alvonexacademy.co.uk
Telephone: +44 7591 667372