Last updated: 10 August 2026
At Alvonex Academy, we want customers to be satisfied with their purchases. This policy explains the cancellation, return and refund arrangements for physical products, including books, and online training courses purchased through our website.
Nothing in this policy affects your statutory rights under UK consumer law.
1. Physical Products – Books
30-Day Returns
Physical products purchased from Alvonex Academy may be returned within 30 days of receiving your order.
To qualify for a change-of-mind return, the product should be returned in its original condition and must not be damaged through misuse or unreasonable handling.
How to Request a Return
To request a return, please contact us at:
Please include:
- Your name
- Order number
- Product you wish to return
- Reason for the return
We will provide you with the information needed to return your item.
Please contact us before sending a return so that we can identify and process it correctly.
2. Return Postage
For a standard change-of-mind return, the customer is responsible for the cost of returning the product to us, unless we agree otherwise.
We recommend obtaining proof of postage when returning an item.
If the product is faulty, damaged, incorrect or not as described, please contact us before returning it. Where appropriate under your statutory rights, we will arrange or reimburse reasonable return costs.
3. Faulty, Damaged or Incorrect Products
If your order arrives damaged, is faulty, is not as described, or you receive the wrong product, please contact us as soon as reasonably possible at:
Please provide your order number, details of the problem and, where appropriate, photographs showing the issue.
We will assess the problem and provide an appropriate remedy in accordance with your statutory rights. This may include a replacement, repair where applicable, or refund.
4. Refunds for Physical Products
Once a returned product has been received and checked, we will notify you regarding your refund.
Where a refund is due, it will normally be made to the original payment method.
We aim to process approved refunds promptly and within the timescales required by applicable UK consumer law.
Your bank or payment provider may require additional time to show the refund in your account after we have processed it.
5. Original Standard Delivery Charges
Alvonex Academy currently provides free standard UK delivery on physical books purchased through our website.
Therefore, there is normally no original standard delivery charge to refund.
6. Online Training Courses and Digital Content
Different cancellation rules apply to online training courses and other digital content.
When purchasing an online course, you may be given access to digital course content shortly after purchase.
Where you expressly request or agree for access to digital content to begin during a statutory cancellation period, your cancellation rights may be affected once access or performance begins, in accordance with applicable consumer law.
If you purchase a course but have not accessed or started the course, please contact us as soon as possible if you wish to request cancellation or a refund.
Where a course has already been accessed or started, refund eligibility will depend on the circumstances and your applicable statutory rights.
Nothing in this policy removes any rights you may have where digital content is faulty, not as described or otherwise does not comply with applicable consumer law.
7. Courses Purchased for Businesses
Different legal rights may apply where training is purchased wholly or mainly for business purposes rather than as a consumer.
If you are purchasing training on behalf of an organisation and have questions regarding cancellation, learner substitution or course access, please contact us.
8. Refund Processing
Approved refunds will normally be returned using the original payment method.
We may require reasonable information to identify the original transaction before processing a refund.
9. Your Statutory Rights
This Returns & Refunds Policy is intended to explain our normal procedures and does not limit or exclude any statutory rights available to you under UK consumer law.
Your rights may differ depending on whether you purchased physical goods, digital content or services and whether you purchased as a consumer or on behalf of a business.
10. Contact Us
If you have questions about a return, refund, cancellation or damaged/incorrect order, please contact:
Alvonex Academy
A division of Alvonex Ltd
Registered in England and Wales
Company No. 14908808
Email: support@alvonexacademy.co.uk
Telephone: +44 7591 667372